Fair & Responsible Lending

It’s About Fairness

Friendly Finance Corporation (“FFC”) is committed to providing non-discriminatory financial services to all applicants and potential applicants.  It’s about fairness, and FFC does not tolerate discriminatory practices in any form, as they are socially destructive, morally offensive, and unlawful.

For more than 65 years, FFC has assisted its customers with comprehensive lending services.  FFC’s success begins with a philosophy of trust, fairness, and maintaining close personal relationships with its customers.  We want every customer to know and understand we are committed to the guidelines and federal laws, including, but not limited to, the Equal Credit Opportunity Act, the Fair Credit Reporting Act, the Unfair, Deceptive and Abusive Acts or Practices (UDAAP), the Americans with Disabilities Act, and applicable state non-discrimination laws.  At FFC every applicant receives fair and equal treatment throughout the application and approval process.

We want our customers to know we are committed to providing professional, ethical and non-discriminatory products and services.  We periodically analyze our services to ensure we are meeting the changing needs of all our customers.  We price our services in a non-discriminatory manner. 

Fairness Is Good Business

Fair & Responsible Lending practices are consistent with safe and sound lending operations.  Therefore, our lending policies and procedures are designed to promote equality and fairness for all credit applicants.  An applicant’s race, color, religion, age, sex, national origin, familial status, marital status, handicap, his or her receipt of public-assistance income, and his or her previous good-faith exercise of rights under the Consumer Credit Protection Act will not be considered during any part of the credit-granting, loan modification, or loan-servicing process of default management.

In addition, any similar information we may receive regarding any person associated with the credit applicant will not be considered in our decision-making process.

Fairness Applies to Everyone

Every person who considers applying for a loan or modifying an existing one from FFC will be encouraged to do so.  We present each applicant with all available options and provide the same level of assistance to all applicants.  Credit terms and conditions are offered without regard to any of the prohibited bases, and underwriting standards are applied uniformly and objectively.  All credit decisions are made solely on the basis of the applicant’s creditworthiness.  We respond to all credit inquiries within the time frames specified by the Equal Credit Opportunity Act.  FFC furnishes accurate and appropriate credit information to credit reporting agencies, and service all loans under our control in a non-discriminatory manner.

Our Vision

FFC continues to be known by our customers as a dedicated provider of fair, professional, superior service; by our dealers as a premier source of competitive, high-quality products and services, and by our employees as an exceptional place to work.

 

We continue to be known by our customers as a dedicated provider of professional, superior service; by our dealers as a premier source of competitive, high-quality products and services, and by our employees as an exceptional place to work.