Customer Information

Patriot Act

Important Information About Procedures For Opening A New Account

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.

What this Means For - You When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or identifying documents.

What is the Patriot Act? - The Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act of 2001, known as USA PATRIOT Act or simply the Patriot Act, is an American act which President George W. Bush signed into law on October 26, 2001. Originally passed after the September 11, 2001 attacks, the Act was formed in response to the terrorist attacks against the United States, and dramatically expanded the authority of American law enforcement for the stated purpose of fighting terrorism in the United States and abroad. It has also been used to detect and prosecute other alleged potential crimes, such as providing false information on terrorism.

Thank you for taking the time to find out more about what Friendly Finance Corporation can do for our customers. We offer our customers a second chance to purchase a quality, reliable vehicle. We accept Visa and MasterCard credit/debit card payments. You may also pay by using MoneyGram or Western Union's Quick Collect or Speed Pay services.

Our offices are located at 6340 Security Blvd, Suite 200, Baltimore, MD 21207. We are open from 9:00 AM - 5:00 PM EST; Mon - Fri. If you are local and wish to make a payment, please stop by. If you would like to make a payment over the phone, contact us by clicking on Read More below, you will be taken to our Contacts Page. Check our our FAQ to the right for some commonly asked questions.

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What are my options for making a payment?

You have the option of making payments using a Visa or MasterCard debit card without any additional fees. You may also pay by using Visa or MasterCard credit card for a charge of $6.75. Another payment option is Speedpay ($6.75 fee), a telephone check drafting service which can be made by calling us with your checking account number and allowing us to prepare a check for payment on your account. Other payment options, such as MoneyGram or Western Union's “Quick Collect” are available in many local businesses for an additional fee, which varies based upon type of payment selected. You may also make your payment at any 7-Eleven store in your area using your PayNearMe cash payment card for an additional fee of $4.99.

What should I do if my car is damaged in an accident?

If your car sustains physical damage in an accident, you should contact your insurance agent and also notify our Insurance Department so that we can assist you.

How do I notify Friendly of a Change in Physical Damage Insurance?

If you change your physical damage insurance company, you should notify Friendly by contacting our office. It is important to notify us with this updated information when the change is made and not wait until a problem arises.

What is the loss payee address for my auto insurance policy (comprehensive/collision)?

Friendly Finance Corporation
6340 Security Blvd.
Suite 200
Baltimore, MD 21207

Customer Service, Cancellations, and Claims:
800-872-2877 x 213 Phone
410-594-9698 Fax

What should I do if I know I can't make my scheduled payment?

Please take the initiative and contact the Friendly office. Often times arrangements can be made to relieve your financial pressure if you make the effort to call.

How do I notify Friendly of a Change of Address?

Please click here to complete a Change of Address form which will be submitted electronically.