Attracting, motivating, and retaining employees

What type of person works at Friendly Finance?

Friendly Finance is a high energy, open environment where good ideas, creative thinking, and teamwork are recognized. People who like working with others, who readily adapt to change and who enjoy the excitement of a fast-paced workplace will be happy here.
We seek highly qualified and talented team players whose personal values follow our own core values. Personal integrity, a commitment to doing one's best, an ability and desire to be part of a team, a creative mind, and a strong sense of professional ethics are all part of the value system we live and breathe at Friendly Finance.

What's the working environment at Friendly Finance?

Because we have set our sights on being a leader, our culture is exciting and accentuated on customer service. You're encouraged to do your best, test new ideas and suggest new strategies.
Our team approach to problem solving is augmented by employees' continual involvement in the day-to-day operations. You may be challenged to provide fresh insights and strategies to problems that are outside your specialization. You'll work with exceptional leaders, partners, and mentors to help give your ideas shape and form.
With a strong desire to help you do your best and a committed team to work with, your time with Friendly Finance will be more than just a job. It will be a rewarding career in a company dedicated to your growth as much as its own.

What type of Development is available to employees?

Friendly Finance recognizes that the development and application of the skills and knowledge of its employees are critical to the success of the company. Your development might include new work assignments, projects, training, or other experiences that support the business plan and help you improve your performance. You may broaden your focus through additional training in many different forms: one-on-one direction and practice, seminars, computer training, and self-paced courses.

Conduct and Policies

Equal Employment Opportunity

Employees are treated equitably and given the opportunity to achieve their potential. Qualified employees and applicants are given equal opportunity, regardless of race, color, sex, national origin, religion, age, disability, veteran status, sexual orientation, or marital status.

Employee Diversity

Creative, enthusiastic employees are our most important resource and the basis for our success. We encourage an environment that is characterized by respect for each person and where people with cultural and ethnic diversity work together as a team. Building such a work force supports and represents the values of all cultures and creates an open environment for all employees.

Employee Conduct

Our company has a great tradition of over 50 years of success, and we carry that tradition forward. We seek to provide the very best services, maximize profitability, and build upon our heritage through honest labor and principled competition. We are subject to legal and regulatory requirements (see privacy policy) and to the high expectations of the public, our customers, dealers and employees. These legal requirements and high expectations establish the minimum level for our behavior.

Drug and Alcohol Policy

Friendly Finance is strongly committed to maintaining a workplace free from the effects of alcohol and drugs. We expect all employees to come to work free from these effects and to be able to perform their job duties to their highest potential.

Comp. and Benefits


Friendly Finance's salary program is an investment in our most important asset - our employees. Our salary program is designed to attract, retain, and reward the high quality people we need to be competitive, flexible, and responsive to individual and company financial results.

Internal and External Equity

Your position and salary will typically be the result of your sustained contribution, level of experience, and degree of knowledge in relation to your peers.

Friendly Finance's salaries, on average, are comparable to those paid for similar positions in the regions where we compete for employees. To ensure that our salaries are competitive, we annually assess the competitiveness of our salary ranges and, if appropriate, change salary ranges periodically.

Performance Based

Individual salaries are based on performance and will reflect your contribution to the company in relation to the responsibilities of your position. Individual's salaries are generally reviewed on an annual basis. Salary increases are based on individual performance, contributions to business results, increases in responsibility, and increases in competencies (knowledge and skills).

Employee Benefits

Under the current benefits plan, Friendly Finance provides the following benefits to regular, full-time employees on the first day of the month following 90 days of employment or at open enrollment:

· Medical insurance*
· Dental insurance*
· Vision plan*
· Prescription drug plan*
· Life insurance

*Dependents are also eligible for these benefits for an additional charge.

Retirement Plans

Friendly Finance Corporation (the "Company") provides a 401(k) Retirement Savings Plan (the "Plan") to help employees accumulate financial resources for retirement. The Plan allows employees to elect how much of their salary they want to contribute to the Plan (subject to IRS rules and regulations) and to direct the investment of their funds into professionally managed investment funds.

In addition to the 401(k) plan, Friendly Finance sponsors a profit sharing plan for its eligible employees in order to provide retirement benefits.

Paid Time Off

Friendly Finance provides paid holidays and Paid Time Off (PTO) that includes vacation, personal, and sick hours and is based on length of service with the Company. The PTO offers flexibility to balance work and personal life needs. It also provides employees with more discretion, accountability and responsibility. PTO gives employees increase control and flexibility in taking time off from work to refresh themselves and balance their home lives with their work lives.

Additional Benefits

In addition to the benefits above, Friendly Finance also offers:

· Tuition Reimbursement
· Employee Assistance
· Supplemental Dental
· Short-term and long-term disability
· Employee Referral Program
· Family and Medical Leave
· Free parking

Available Positions

· Clerical - Under direct supervision, performs entry-level clerical work, including data entry, copying, faxing, telephone work and filing. Candidate should have the ability to work independently in a fast-paced environment.

Qualifications include a High School Diploma or GED and at least one year proven experience performing clerical duties in an office environment. Other qualifications include excellent communication and time management skills and minimum typing speed of 25 wpm. Apply for this position.

· Collection Counselor - Responsible for the reduction of delinquent accounts by contacting customers by phone and mail to make arrangements for payments. Perform the research, investigation, analysis, financial advising, and follow-up work necessary for the collection of delinquent funds for automotive and consumer loan accounts.

Qualifications include a High School Diploma or GED and a minimum of one year collection experience. Applicants must have excellent communication and customer service skills, computer knowledge and the ability to work under pressure in order to meet deadlines. Apply for this position.

· Credit Investigator - Responsible for the processing of car loan applications in a timely manner. The process consists of logging in and verifying applications and running credit reports. Other responsibilities including faxing and filing.

Qualifications include a High School Diploma or GED and at least one year proven experience performing clerical duties in an office environment. Other qualifications include excellent communication and time management skills and minimum typing speed of 25 wpm. Apply for this position.

· Legal Assistant - Responsible for preparing, filing and monitoring all legal actions taken to collect on all delinquent accounts referred to the Legal Department. Monitoring and initiating any actions necessary to protect the Company's interests in relation to any bankruptcies filed by customers.

Qualifications include a High School Diploma or GED, basic clerical skills, and one year legal consumer collection or legal experience preferred. Applicant must be a detai l-oriented team player, have excellent time management skills and knowledge of court system. Basic computer skills, including typing and internet familiarity are also necessary. Apply for this position.


Employment Contact

Please send a cover letter along with your resume by regular postal mail, email or fax to:

Postal Mail:
Friendly Finance Corp.
ATTN: Human Resources
6340 Security Blvd, Suite 200
Baltimore, MD 21207


HR Fax: 410-594-1448